Last Modified: December 1, 2022.
You can see our previous Privacy Policies here.
1. What Information We Collect and How
We collect information from you when you:
Create or register an account, or administer your account
Input, post, or upload information, data, or other content through the Service
Submit questions, requests, or other communications to us via various communication channels
Contact us for customer support or technical support
Visit any of our websites or download any of our applications
Participate in promotions, user conferences, webinars, demonstrations, contests, sweepstakes, surveys, or other marketing events
Participate in research activities
Interact with other Site users and guests on our community forums
Integrate third-party products and services with your Site account
We also collect information about you from our business partners, including referral partners and resellers, and third parties that help us with sales and marketing efforts, such as prospecting. We may also obtain publicly-available business contact information.
Below is additional information about what we collect, depending on how you interact with the Service:
a. Your Content
We may upload Content automatically with your authorization from third-party services (such as from your Google Drive). See Section 1.c. below.
b. Customer Information
“Customer Information” consists of information related to your access or use of our Service, the creation of accounts, or that otherwise identifies you as a customer or end user of the Service. Customer Information includes:
Identifiers. This includes your name, mailing address, email address, postal code, telephone number, and other similar identifiers.
Customer Records. This includes username and password, payment information, company name, job title, business email address, and department.
Protected Classification Characteristics. This includes age and gender.
Commercial Information. This includes information about products or services purchased, obtained or considered.
Internet/Network Activity Information. This includes your browsing history, log and analytics data, information about the device(s) used to access the Service, domain server, search history and information regarding your interaction with our Service, and other usage data.
Audio/Visual Information. This includes pictures you provide or upload in connection with our Service, and the content and audio or video recordings of phone or video calls between you and us that we record where permitted by law.
Profession/Employment Information. This includes your current employer, title, and location.
Other Personal Information. This includes personal information you provide to us in relation to a survey, comment, question, request, or inquiry, and information you provide when you connect a third-party account, product or service to the Service.
Inferences. This includes inferring your location using your IP address, or using data from your use of our Service to make predictions about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
If you are an end user using the Service through an account created on your behalf by an Site customer (such as an employer, an organization of which you are a member, or another individual), we may collect and process Customer Information about you on behalf of the Site customer with whom your use of the Service is associated.
c. Third-Party Integrations
If you create your account using a service provided by a third party such as Google or Apple, or a single-sign-on service provided by a third party such as Okta, we may collect Customer Information about you from the third-party service (such as your username or user ID associated with that third-party service). If you create your account using such a third-party service, or if you give us permission by changing the settings on your Site account, we may also collect, and you authorize us to collect, information about your personal contacts as may be stored within that third-party service, which we may use to facilitate your invitation of collaborators to Site. By choosing to create an account using a third-party service, you also authorize us to collect Customer Information necessary to authenticate your account with the third party.
d. Automatically-Collected Information
2. How We Use the Information We Collect
a. Use of Content
b. Use of Other Information
We use the information we collect for a variety of purposes, and how we use it depends on what we collect and which Service (or features of the Service) you use. These purposes may include:
Fulfilling our Contract with You and Providing the Services to You. This includes use for the purpose of: (i) responding to requests or inquiries from you; (ii) providing customer support or technical assistance; (iii) contacting you to provide product updates or information about products you have requested or purchased; (iv) creating, managing, or administering your information and account, including identifying you with your account or the account of an Site customer; and (v) auditing relating to interactions, transactions, and other compliance activities.
Analyzing and Improving our Services Pursuant to our Legitimate Interest. This includes use for the purpose of: (i) deriving market insights, ways to improve the Service, and performing other business analysis or research; (ii) customizing existing and future product offerings and other aspects of the Service to you and other users; (iii) securing the Service and our systems, and protecting your information and data; (iv) detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and (v) measuring interest in and engagement with our Service and short-term, transient use, such as contextual customization of ads.
Marketing Our Products and Services. This includes use for the purpose of: (i) tailoring and providing you with information about Site products, services, and events that you may be interested in, including by email or phone, (ii) monitoring the performance of our advertisements and marketing efforts, and (iii) communicating with you about your engagement with our Service.
Legal Obligations and Rights. This includes use for the purpose of: (i) establishing, exercising, investigating, prosecuting, or defending against legal claims; (ii) complying with laws or responding to lawful requests and legal process; (iii) protecting the rights and property of Site, our agents, customers, and others, including to enforce our agreements, policies, or Terms of Service; (iv) detecting, suppressing, or preventing fraud; (v) reducing credit risk and collecting debts owed to us; (vi) protecting the health and safety of Site, our customers, or any person; or (vii) fulfilling other requirements under applicable law.
Participation in any Site partner program. This includes use for the purpose of enabling or supporting participation in any such program, which may involve the provision by Site partners of implementation, training, app-building, base-building, or other similar services.
Consent. This includes use for other purposes that are clearly disclosed to you at the time you provide personal information, or with your consent.
Aggregated or De-Identified Data. This includes use of aggregated or de-identified information for a wide variety of statistical, analytical, and Service improvement purposes. The aggregation or de-identification process prevents the information from being reassociated or identified with any one customer account, user, or individual.
Other Purposes. This includes use for our other, legitimate business purposes, or as permitted by applicable law.
3. How We Disclose Information
We disclose information we collect for specific purposes, including:
When you ask us to, or otherwise give your specific consent (for example, by posting Content using the Universe feature), you consent to our making that Content visible to Site users or website guests;
With affiliates and subsidiaries to provide you with aspects of the Service, such as customer support;
With vendors that help us provide you with aspects of the Service, such as data storage, hosting, customer support, and payment processing, or that help us with marketing and email campaigns, to advertise, gain insights, and perform analytics into how the Service is used and how it might be improved;
With third parties who enable certain features or functionalities of the Service that you’ve requested (for example, by installing extensions in Site);
With an employer or other organization (or employees or other Site users associated with such an employer or other organization) on whose behalf you use the Service, that created an Site account on your behalf, or that owns, manages, or is associated with the email domain for an email address on your account;
With the owner or collaborator of an Site workspace to which you have access or on which you are a collaborator as necessary to identify you to such owner or collaborator or enable you to collaborate as intended;
With partners in any Site partner program, when you elect to work with one of our partners for implementation, training, app-building, base-building, or other similar services.
As necessary to comply with applicable law, including governmental requests and law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others;
As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of our business, assets, or stock;
4. Transfers of Information
We may transfer to and process your personal information in countries outside of the jurisdiction where you are located for the various purposes described above. When required by law, we will ensure that we rely on an appropriate legal mechanism for the transfer, such as your consent, standard contractual clauses (or their equivalent), or adequacy decisions. You may ask us, using the contact information in Section 9 of this policy, for more information about the specific basis we use for transferring your data.
5. Retention of Information
We store your personal information for no longer than necessary for the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements, and in accordance with our legal obligations and legitimate business interests. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorized use or disclosure of your personal data; the purposes for which we process your personal data; and the applicable legal requirements.
6. Managing Your Information
You may access, correct, amend, or delete Content within Site. You own all Content you upload provided you have lawful title thereto. Content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history and base snapshots. For instructions on how to permanently delete Content from your Site account, please contact us at privacy. Please note that permanent deletion of Content through this process may impair or disable some features of the Service (such as revision history and base snapshots) with respect to that Content.
b. Other Information
We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Site features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You may also contact us at privacy to opt out.
You also may have certain rights with respect to your data depending on the jurisdiction in which you live. Please see the jurisdiction-specific sections below for a description of those rights.
7. Information from Children
Site is not intended for use by children under the age of 16 (or other age as required by local law) and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take reasonable steps to delete such information from our files as soon as is practicable. If you learn that your child has provided us with personal information without your consent, you may contact us at privacy.